Every once in a while you need to hold a conversations where stakes are high, opinions vary, and emotions run strong. For example it can be argument in work or family. It can be negotiating a business deal or a salary raise. People tend to use their worst skills in these situations where is matters the most. Situation is not better if you avoid the conversation altogether.
This books explains that in conversation it is important to hold safety and keep the dialogue going. It is very simple to slip into silence or violence and if you deviate from dialogue then both sides will suffer.
After having read this book I have noticed a lot of crucial conversations that I am involved in. Now I have much better idea how to behave when I am involved in one while before it just happened as it happened.
As there are many crucial conversations happening all the time then I believe this books is mandatory reading for everyone who wants to be successful.
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